To start using this feature, and set up an automatic response for your Facebook reviews, just log in to your EmbedReviews account and complete the following steps.

1. Go to the Autoresponder section from the left hand side menu and click on Add Autoresponder on the top-right corner.

2. Select the Facebook page where you want to add the Autoresponder to and click on +Add Autoresponder:

To setup your Autoresponder you have the following options,

  • First, in the Autoresponder settings window, define for which rating you want to activate the Autoresponder. To do this, choose one of the selections in the option, only reply when the rating is equal or greater than: 1, 2, 3, 4, or 5.
  • Next, write the auto-reply text message, here is an example: We appreciate your time to give us a review. Thank you! – Nikola, CEO @ EmbedSocial
  • Activate Show template to choose a pre-defined template, or send us your own template 
  • Turn on the option Activate autoresponder
  • Click Preview to see how the autoresponder will appear in the Facebook reviews comments section
  • Lastly click Save and that's it!

If you have any questions or need more assistance, please feel free to reach out anytime and chat with us or send an email on support@embedsocial.com.

Thanks

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