In this short guide, I will try to help you out with how to refresh the 'missing permissions' on your Social account.
First of all, the missing permissions can occur when you change your password on your Facebook/Instagram account and automatically you lose access to all third-party platforms such as EmbedSocial.
In order for us to keep your widget updated and also to be able to create new widgets from the reviews/posts from your Social accounts, we always need active permissions.
If missing permission is indicated on your EmbedSocial account, you can easily fix this by following the steps below.
1. Please make sure to go to the 'Social Accounts' page, as you can see on the screenshot, there is an indication that there are missing permissions, so to refresh them, just click the 'Refresh' button next to your Facebook/Google account (as the screenshot below):
2. You will be redirected to Facebook, to re-give the permissions and re-activate your account again.
Once you click 'Done', the account should state 'Connected' and the posts will continue to auto-update.
*Please note that you will need to be logged in with the same Facebook account that is missing the permissions in order to refresh them.
If you have any questions or need additional assistance please feel free to reach out and chat with us or send us an email at firstname.lastname@example.org
We're happy to help.