In this article, we will cover the possibility to collect reviews by sending SMS to your customers.
And you can do this manually by sending the SMS via your mobile device or by using a software tool that you can send these SMS messages through and have the chance to automatically store the submitted reviews in a web-based application.
Collect reviews automatically by SMS with EmbedReviews
Here are the steps to collect reviews via SMS with the EmbedReviews platform:
1. Go to 'Requests' on the left-hand side menu and then slide to the right side on the Request Review button. Chose SMS Request from the drop down menu to ask for a review from your customers:
2. In the SMS edit form, submit the name of the customer and their phone number but please make sure to have written the area code before the number and click Send request in the top right corner.
Note: Before you do that, you can also customize the SMS message, and write your own SMS template by clicking the 'Edit' button on the right side of "Template review".
The message must be GSM-7 compatible and up to 140 characters long after the link conversion. Every new line counts as 4 characters
This Template will appear,so you will be able to fill in the required fields and click on "Save Template".
Once you collect the review, you will be able to view it in the All Reviews section, and also you can use this review and showcase it on your website.
We created a helpful Video tutorial as well, to make it easier to follow:
If you have any questions or need additional assistance please feel free to reach out and chat with us or send us an email at firstname.lastname@example.org
We're happy to help.